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This view tells you which sub-reasons are most common. It is useful for understanding the breadth of an issue, specifically how many customers cite a particular reason.",{"type":319,"tag":327,"props":422,"children":423},{},[424,429],{"type":319,"tag":367,"props":425,"children":426},{},[427],{"type":325,"value":428},"MRR Impact",{"type":325,"value":430}," sizes each treemap cell by the total monthly recurring revenue of the customers who selected that follow-up option. This view tells you which sub-reasons carry the most financial weight. It is useful for understanding the depth of an issue, specifically how much revenue is at risk from customers citing a particular reason.",{"type":319,"tag":327,"props":432,"children":433},{},[434,436,441],{"type":325,"value":435},"These two views frequently tell different stories. A follow-up option might appear small in the Response Count view because only 8% of respondents select it, but appear large in the MRR Impact view because those respondents are disproportionately high-value customers. ",{"type":319,"tag":367,"props":437,"children":438},{},[439],{"type":325,"value":440},"Always check both views",{"type":325,"value":442}," before making decisions about offer assignments or product priorities.",{"type":319,"tag":320,"props":444,"children":446},{"id":445},"drilling-down-into-responses",[447],{"type":325,"value":448},"Drilling Down into Responses",{"type":319,"tag":327,"props":450,"children":451},{},[452],{"type":325,"value":453},"Click any cell in the treemap to open the drill-down modal for that follow-up option. 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If you released a new pricing structure three weeks ago and \"Overall price is too high\" responses doubled that same week, the trend chart makes the correlation immediately visible.",{"type":319,"tag":455,"props":472,"children":474},{"id":473},"search-and-filter",[475],{"type":325,"value":476},"Search and Filter",{"type":319,"tag":327,"props":478,"children":479},{},[480],{"type":325,"value":481},"A search bar at the top of the drill-down modal lets you search across three dimensions:",{"type":319,"tag":327,"props":483,"children":484},{},[485,490],{"type":319,"tag":367,"props":486,"children":487},{},[488],{"type":325,"value":489},"Response text.",{"type":325,"value":491}," Search within the freeform text that customers provided alongside their structured selection (when using the Freeform + Structured mode). 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Any additional context the customer typed.",{"type":319,"tag":327,"props":615,"children":616},{},[617,622],{"type":319,"tag":367,"props":618,"children":619},{},[620],{"type":325,"value":621},"Subscription details.",{"type":325,"value":623}," Plan type, start date, and billing information.",{"type":319,"tag":327,"props":625,"children":626},{},[627,632],{"type":319,"tag":367,"props":628,"children":629},{},[630],{"type":325,"value":631},"MRR.",{"type":325,"value":633}," The monthly recurring revenue at risk for this customer.",{"type":319,"tag":327,"props":635,"children":636},{},[637],{"type":325,"value":638},"These cards give you everything you need to understand a single customer's situation. Use them to craft personalized outreach, to investigate patterns across multiple cards, or to provide context for product and support teams.",{"type":319,"tag":320,"props":640,"children":642},{"id":641},"exporting-data",[643],{"type":325,"value":644},"Exporting Data",{"type":319,"tag":327,"props":646,"children":647},{},[648,650,655],{"type":325,"value":649},"Download the Response Explorer data as a ",{"type":319,"tag":367,"props":651,"children":652},{},[653],{"type":325,"value":654},"CSV",{"type":325,"value":656}," file from the export controls at the top of the section. The export includes all follow-up response records with their associated customer details, primary choices, follow-up selections, freeform text, MRR values, and timestamps.",{"type":319,"tag":327,"props":658,"children":659},{},[660],{"type":325,"value":661},"The CSV export is useful for:",{"type":319,"tag":327,"props":663,"children":664},{},[665,670],{"type":319,"tag":367,"props":666,"children":667},{},[668],{"type":325,"value":669},"Deeper analysis.",{"type":325,"value":671}," Import the data into a spreadsheet or business intelligence tool for custom pivots, charts, or statistical analysis that goes beyond what the treemap visualization shows.",{"type":319,"tag":327,"props":673,"children":674},{},[675,680],{"type":319,"tag":367,"props":676,"children":677},{},[678],{"type":325,"value":679},"Cross-team sharing.",{"type":325,"value":681}," Share the raw data with product, support, or leadership teams who need to work with the information in their own tools and workflows.",{"type":319,"tag":327,"props":683,"children":684},{},[685,690],{"type":319,"tag":367,"props":686,"children":687},{},[688],{"type":325,"value":689},"Historical tracking.",{"type":325,"value":691}," Build a longitudinal dataset by exporting periodically, allowing you to track follow-up response trends across months or quarters independent of the dashboard's date range.",{"type":319,"tag":320,"props":693,"children":695},{"id":694},"practical-workflows",[696],{"type":325,"value":697},"Practical Workflows",{"type":319,"tag":455,"props":699,"children":701},{"id":700},"weekly-review-workflow",[702],{"type":325,"value":703},"Weekly Review Workflow",{"type":319,"tag":327,"props":705,"children":706},{},[707,709,713,715,720],{"type":325,"value":708},"Open the Response Explorer at the start of each week. Toggle to the ",{"type":319,"tag":367,"props":710,"children":711},{},[712],{"type":325,"value":428},{"type":325,"value":714}," view and identify the largest cells. These are the follow-up options representing the most revenue at risk. Click into the top two or three cells, sort by ",{"type":319,"tag":367,"props":716,"children":717},{},[718],{"type":325,"value":719},"Highest MRR",{"type":325,"value":721},", and review the individual response cards. Look for patterns in the freeform text and subscription details that might inform a new offer, a product change, or a targeted outreach campaign.",{"type":319,"tag":455,"props":723,"children":725},{"id":724},"emerging-issue-detection",[726],{"type":325,"value":727},"Emerging Issue Detection",{"type":319,"tag":327,"props":729,"children":730},{},[731,733,737,739,743],{"type":325,"value":732},"Switch to the ",{"type":319,"tag":367,"props":734,"children":735},{},[736],{"type":325,"value":418},{"type":325,"value":738}," view and click into follow-up options that appear to be growing. Inside the drill-down, check the ",{"type":319,"tag":367,"props":740,"children":741},{},[742],{"type":325,"value":460},{"type":325,"value":744},". If a follow-up option shows a clear upward trajectory over the past two to four weeks, it signals an emerging issue that deserves attention before it becomes a dominant churn driver.",{"type":319,"tag":455,"props":746,"children":748},{"id":747},"customer-outreach-prioritization",[749],{"type":325,"value":750},"Customer Outreach Prioritization",{"type":319,"tag":327,"props":752,"children":753},{},[754,756,760],{"type":325,"value":755},"When you want to reach out to at-risk customers directly, open the drill-down for a follow-up option, sort by ",{"type":319,"tag":367,"props":757,"children":758},{},[759],{"type":325,"value":719},{"type":325,"value":761},", and work down the list. The combination of the customer's stated reason, their freeform feedback, and their subscription value gives your customer success team a strong foundation for a meaningful, personalized conversation.",{"title":313,"searchDepth":763,"depth":763,"links":764},3,[765,767,768,769,775,776],{"id":322,"depth":766,"text":9},2,{"id":352,"depth":766,"text":355},{"id":402,"depth":766,"text":405},{"id":445,"depth":766,"text":448,"children":770},[771,772,773,774],{"id":457,"depth":763,"text":460},{"id":473,"depth":763,"text":476},{"id":514,"depth":763,"text":517},{"id":565,"depth":763,"text":568},{"id":641,"depth":766,"text":644},{"id":694,"depth":766,"text":697,"children":777},[778,779,780],{"id":700,"depth":763,"text":703},{"id":724,"depth":763,"text":727},{"id":747,"depth":763,"text":750},"markdown","content","2.cancel-flows/analytics/8.response-explorer.md","2.cancel-flows/analytics/8.response-explorer","md",{"loc":113},[788,789],{"_path":108,"title":107,"description":110},{"_path":122,"title":121,"description":124},1775515568696]