[{"data":1,"prerenderedAt":512},["ShallowReactive",2],{"navigation":3,"/cancel-flows/cancel-flow-testing":310,"/cancel-flows/cancel-flow-testing-surround":509},[4,13,161,197,211,236,290,300],{"title":5,"_path":6,"children":7,"_id":12,"description":11},"Getting Started","/getting-started",[8],{"title":9,"_path":6,"_id":10,"description":11},"Overview","content:1.getting-started:1.index.md","Everything you need to know about integrating Churnkey with your product and billing stack.","content:1.getting-started:_dir.yml",{"title":14,"_path":15,"children":16,"_id":160},"Cancel Flows","/cancel-flows",[17,22,27,32,37,42,47,52,57,62,67,72,116,130],{"title":18,"_path":19,"_id":20,"description":21},"Quick Start Guide","/cancel-flows/quick-start-guide","content:2.cancel-flows:1.quick-start-guide.md","A 3-step guide on how to implement Cancel Flows in your website",{"title":23,"_path":24,"_id":25,"description":26},"Cancel Flow Structure","/cancel-flows/flow-configuration","content:2.cancel-flows:2.flow configuration.md","Learn about the available components that make up a Cancel Flow, from initial offers to cancellation confirmation, and how each step contributes to the overall flow.",{"title":28,"_path":29,"_id":30,"description":31},"Configuration Options","/cancel-flows/further-configuration","content:2.cancel-flows:3.further-configuration.md","Additional details for all of the following options are included below.",{"title":33,"_path":34,"_id":35,"description":36},"Custom Styling","/cancel-flows/custom-styling","content:2.cancel-flows:4.custom-styling.md","Brand your Churnkey Cancel Flow with your own CSS",{"title":38,"_path":39,"_id":40,"description":41},"Managed Email Flow","/cancel-flows/email-verified-cancel-flow","content:2.cancel-flows:6.email-verified-cancel-flow.md","Our managed email based setup takes care of customer verification for you with an email verification code.",{"title":43,"_path":44,"_id":45,"description":46},"A/B Testing","/cancel-flows/a-b-testing","content:2.cancel-flows:7.a-b-testing.md","Run controlled experiments to optimize your Cancel Flows and maximize customer retention.",{"title":48,"_path":49,"_id":50,"description":51},"Testing","/cancel-flows/cancel-flow-testing","content:2.cancel-flows:8.cancel-flow-testing.md","Ensure that your Cancel Flow is working as intended before going live.",{"title":53,"_path":54,"_id":55,"description":56},"Pause Wall","/cancel-flows/pause-wall","content:2.cancel-flows:9.pause-wall.md","Block access to your application during subscription pauses",{"title":58,"_path":59,"_id":60,"description":61},"Click-to-Cancel Compliance","/cancel-flows/click-to-cancel","content:2.cancel-flows:10.click-to-cancel.md","Implement automatic compliance with global subscription cancellation requirements",{"title":63,"_path":64,"_id":65,"description":66},"Structured Follow-Up Questions","/cancel-flows/structured-follow-up-questions","content:2.cancel-flows:11.structured-follow-up-questions.md","Collect deeper cancellation insights and deliver targeted retention offers with a second layer of predefined follow-up options in your cancel flow survey.",{"title":68,"_path":69,"_id":70,"description":71},"Adaptive Offers","/cancel-flows/adaptive-offers","content:2.cancel-flows:adaptive-offers.md","AI-powered discount optimization that automatically finds the perfect offer for each customer",{"title":73,"_path":74,"children":75},"Analytics","/cancel-flows/analytics",[76,81,86,91,96,101,106,111],{"title":77,"_path":78,"_id":79,"description":80},"Boosted Revenue","/cancel-flows/analytics/average-boosted-revenue","content:2.cancel-flows:analytics:1.average-boosted-revenue.md","Measure the long-term value of retained subscribers",{"title":82,"_path":83,"_id":84,"description":85},"Save Rate","/cancel-flows/analytics/save-rate","content:2.cancel-flows:analytics:2.save-rate.md","The percentage of customers that your Cancel Flows saved from cancellation",{"title":87,"_path":88,"_id":89,"description":90},"Reactivation Rate","/cancel-flows/analytics/reactivation-rate","content:2.cancel-flows:analytics:3.reactivation-rate.md","The percentage of customers who pay at least one invoice after being saved",{"title":92,"_path":93,"_id":94,"description":95},"Sessions","/cancel-flows/analytics/session-outcomes","content:2.cancel-flows:analytics:4.session-outcomes.md","Track each interaction that a customer has with your Cancel Flows",{"title":97,"_path":98,"_id":99,"description":100},"Cancellation Trends","/cancel-flows/analytics/cancellation-trends","content:2.cancel-flows:analytics:5.cancellation-trends.md","Analyze and interpret the selection rates and trends for cancellation reasons in your Cancel Flows.",{"title":102,"_path":103,"_id":104,"description":105},"Feedback AI","/cancel-flows/analytics/feedback-ai","content:2.cancel-flows:analytics:6.feedback-ai.md","Transform customer feedback into actionable insights with AI-powered categorization and analysis",{"title":107,"_path":108,"_id":109,"description":110},"Response Flow","/cancel-flows/analytics/response-flow","content:2.cancel-flows:analytics:7.response-flow.md","Visualize how customers move from primary cancellation reasons to specific follow-up selections with the Sankey diagram",{"title":112,"_path":113,"_id":114,"description":115},"Response Explorer","/cancel-flows/analytics/response-explorer","content:2.cancel-flows:analytics:8.response-explorer.md","Drill into individual follow-up responses with the Treemap visualization, search, trend analysis, and MRR impact sorting",{"title":117,"_path":118,"children":119},"Multi Language Support","/cancel-flows/multi-language-support",[120,125],{"title":121,"_path":122,"_id":123,"description":124},"Manual Translations","/cancel-flows/multi-language-support/multi-language-support","content:2.cancel-flows:multi-language-support:5.multi-language-support.md","Support multiple languages.",{"title":126,"_path":127,"_id":128,"description":129},"Automatic Translations","/cancel-flows/multi-language-support/automatic-translation","content:2.cancel-flows:multi-language-support:automatic-translation.md","Enable AI-powered multilingual support for your Cancel Flows with a single toggle.",{"title":131,"_path":132,"children":133,"_id":159},"Offers","/cancel-flows/offers",[134,139,144,149,154],{"title":135,"_path":136,"_id":137,"description":138},"Discount","/cancel-flows/offers/discounts","content:2.cancel-flows:offers:discounts.md","Offer targeted subscription discounts to reduce churn and increase customer retention",{"title":140,"_path":141,"_id":142,"description":143},"Hidden Plans","/cancel-flows/offers/hidden-plans","content:2.cancel-flows:offers:hidden-plans.md","Use the Switch Subscription Plan offer to present exclusive, non-public plans to customers during cancellation",{"title":145,"_path":146,"_id":147,"description":148},"Pause Subscription","/cancel-flows/offers/pause-subscription","content:2.cancel-flows:offers:pause-subscription.md","Temporarily suspend subscription payments without canceling the service",{"title":150,"_path":151,"_id":152,"description":153},"Switch Subscription Plan","/cancel-flows/offers/switch-subscription","content:2.cancel-flows:offers:switch-subscription.md","Allow customers to change to a different subscription plan during the cancellation flow to retain them with a more suitable option",{"title":155,"_path":156,"_id":157,"description":158},"Trial Extension","/cancel-flows/offers/trial-extension","content:2.cancel-flows:offers:trial-extension.md","Extend customer trial periods to reduce churn and increase conversion rates during the critical trial-to-paid transition","content:2.cancel-flows:offers:_dir.yml","content:2.cancel-flows:_dir.yml",{"title":162,"_path":163,"children":164,"_id":196},"Payment Recovery","/failed-payment-recovery",[165,169,174,179,184,188],{"title":5,"_path":166,"_id":167,"description":168},"/failed-payment-recovery/payment-recovery","content:3.failed-payment-recovery:1.payment-recovery.md","Recover failed payment revenue, automatically.",{"title":170,"_path":171,"_id":172,"description":173},"Customize your Campaigns","/failed-payment-recovery/campaign-customization","content:3.failed-payment-recovery:2.campaign-customization.md","Customize your Payment Recovery Campaigns to match the unique needs of your individual customers.",{"title":175,"_path":176,"_id":177,"description":178},"Failed Payment Wall","/failed-payment-recovery/failed-payment-wall","content:3.failed-payment-recovery:3.failed-payment-wall.md","Block access to your application when payments fail",{"title":180,"_path":181,"_id":182,"description":183},"Billing Contact API","/failed-payment-recovery/billing-contact-api","content:3.failed-payment-recovery:4.billing-contact-api.md","Send Payment Recovery emails to multiple billing contacts",{"title":43,"_path":185,"_id":186,"description":187},"/failed-payment-recovery/ab-testing","content:3.failed-payment-recovery:5.ab-testing.md","Optimize your payment recovery campaigns through controlled experiments that maximize revenue recovery.",{"title":73,"_path":189,"children":190},"/failed-payment-recovery/analytics",[191],{"title":192,"_path":193,"_id":194,"description":195},"Overall Performance","/failed-payment-recovery/analytics/overview","content:3.failed-payment-recovery:analytics:1.overview.md","Key performance metrics for your Payment Recovery campaigns","content:3.failed-payment-recovery:_dir.yml",{"title":198,"_path":199,"children":200,"_id":210},"Reactivations","/reactivations",[201,205],{"title":5,"_path":202,"_id":203,"description":204},"/reactivations/reactivations","content:4.reactivations:1.reactivations.md","Churnkey helps you to recover unsubscribed customers with easy, customizable Reactivation Email Campaigns.",{"title":206,"_path":207,"_id":208,"description":209},"Customization","/reactivations/campaign-customization-guide","content:4.reactivations:2.campaign-customization-guide.md","Customize your Reactivation Campaigns to match the individual needs of your customers.","content:4.reactivations:_dir.yml",{"title":212,"_path":213,"children":214,"_id":235},"Data Integrations","/data-integrations",[215,220,225,230],{"title":216,"_path":217,"_id":218,"description":219},"Data API","/data-integrations/data-api","content:6.data-integrations:1.data-api.md","Access your data through our API.",{"title":221,"_path":222,"_id":223,"description":224},"Slack notifications","/data-integrations/slack","content:6.data-integrations:2.slack.md","Connect Churnkey with your organization's Slack and to send session notifications to a specific channel.",{"title":226,"_path":227,"_id":228,"description":229},"Webhooks","/data-integrations/webhooks","content:6.data-integrations:2.webhooks.md","Churnkey can send webhooks to automatically notify your application whenever a customer completes a session.",{"title":231,"_path":232,"_id":233,"description":234},"Event Tracking","/data-integrations/event-tracking","content:6.data-integrations:3.event-tracking.md","Track your customers' key-value metrics on a per customer basis.","content:6.data-integrations:_dir.yml",{"title":237,"_path":238,"children":239,"_id":289},"Billing Providers","/billing-providers",[240,245,250,255,260,265,270,275],{"title":241,"_path":242,"_id":243,"description":244},"Payment Providers","/billing-providers/payment-provider-overview","content:7.billing-providers:1.payment-provider-overview.md","Feature support for Stripe, Chargebee, Paddle, and Braintree",{"title":246,"_path":247,"_id":248,"description":249},"Stripe","/billing-providers/stripe","content:7.billing-providers:3.stripe.md","Integrate Churnkey with your Stripe account",{"title":251,"_path":252,"_id":253,"description":254},"Chargebee","/billing-providers/chargebee","content:7.billing-providers:4.chargebee.md","Integrate Churnkey with your Chargebee account",{"title":256,"_path":257,"_id":258,"description":259},"Paddle Classic","/billing-providers/paddle-classic","content:7.billing-providers:5.paddle-classic.md","Integrate Churnkey with your Paddle Classic account",{"title":261,"_path":262,"_id":263,"description":264},"Paddle Billing","/billing-providers/paddle-billing","content:7.billing-providers:6.paddle-billing.md","Integrate Churnkey with your Paddle Billing account",{"title":266,"_path":267,"_id":268,"description":269},"Braintree","/billing-providers/braintree","content:7.billing-providers:7.braintree.md","Integrate Churnkey with your Braintree account",{"title":271,"_path":272,"_id":273,"description":274},"Maxio","/billing-providers/maxio","content:7.billing-providers:8.maxio.md","Integrate Churnkey with your Maxio (formerly Chargify) account",{"title":276,"_path":277,"children":278},"Direct Connect","/billing-providers/direct-connect",[279,284],{"title":280,"_path":281,"_id":282,"description":283},"Churnkey Direct","/billing-providers/direct-connect/direct","content:7.billing-providers:9.direct-connect:1.direct.md","Integrate Churnkey with any billing system using Direct mode",{"title":285,"_path":286,"_id":287,"description":288},"Direct Mode Examples","/billing-providers/direct-connect/direct-examples","content:7.billing-providers:9.direct-connect:2.direct-examples.md","Real-world examples for common subscription scenarios","content:7.billing-providers:_dir.yml",{"title":291,"_path":292,"children":293,"_id":299},"Account","/account",[294],{"title":295,"_path":296,"_id":297,"description":298},"Multi-Workspace Support","/account/multi-workspace-support","content:8.account:1.multi-workspace-support.md","Use one email address to access multiple Churnkey workspaces and switch between them instantly.","content:8.account:_dir.yml",{"title":301,"_path":302,"children":303,"_id":309},"Support","/support",[304],{"title":305,"_path":306,"_id":307,"description":308},"Frequently Asked Questions","/support/faqs","content:9.support:1.faqs.md","We want setting up Churnkey to be a breeze.","content:9.support:_dir.yml",{"_path":49,"_dir":311,"_draft":312,"_partial":312,"_locale":313,"title":48,"description":51,"body":314,"_type":503,"_id":50,"_source":504,"_file":505,"_stem":506,"_extension":507,"sitemap":508},"cancel-flows",false,"",{"type":315,"children":316,"toc":492},"root",[317,330,336,345,349,358,381,391,396,405,410,419,449,458,470,478],{"type":318,"tag":319,"props":320,"children":322},"element","h2",{"id":321},"test-in-churnkey",[323],{"type":318,"tag":324,"props":325,"children":326},"strong",{},[327],{"type":328,"value":329},"text","Test in Churnkey",{"type":318,"tag":331,"props":332,"children":333},"p",{},[334],{"type":328,"value":335},"The first and most simple way to test your Churnkey Cancel Flows is by utilizing the eye icon button within the editor. The allows you to click through the flow to see the modal in real time.",{"type":318,"tag":331,"props":337,"children":338},{},[339],{"type":318,"tag":340,"props":341,"children":344},"img",{"alt":342,"src":343},"Use the eye icon in the Cancel Flow editor to view your Cancel Flow modal.","/img/testinchurnkey.png",[],{"type":318,"tag":331,"props":346,"children":347},{},[348],{"type":328,"value":342},{"type":318,"tag":319,"props":350,"children":352},{"id":351},"live-mode-vs-test-mode-vs-sandbox-mode",[353],{"type":318,"tag":324,"props":354,"children":355},{},[356],{"type":328,"value":357},"Live mode vs Test mode vs Sandbox mode",{"type":318,"tag":331,"props":359,"children":360},{},[361,363,370,372,379],{"type":328,"value":362},"In your Churnkey modal embed code, you can switch between 'test', 'live', and 'sandbox' modes by setting the ",{"type":318,"tag":364,"props":365,"children":367},"code",{"className":366},[],[368],{"type":328,"value":369},"mode",{"type":328,"value":371}," parameter. Refer to ",{"type":318,"tag":373,"props":374,"children":376},"a",{"href":375},"/cancel-flows/quick-start-guide#step-three-launch-churnkey",[377],{"type":328,"value":378},"'Step Three' of the Quick Start Guide",{"type":328,"value":380}," for details.",{"type":318,"tag":382,"props":383,"children":385},"h3",{"id":384},"live-mode",[386],{"type":318,"tag":324,"props":387,"children":388},{},[389],{"type":328,"value":390},"Live mode",{"type":318,"tag":331,"props":392,"children":393},{},[394],{"type":328,"value":395},"When your Cancel Flow is in live mode, the Churnkey Cancel Flow only looks for live customers and live coupons from your payment provider.",{"type":318,"tag":382,"props":397,"children":399},{"id":398},"test-mode",[400],{"type":318,"tag":324,"props":401,"children":402},{},[403],{"type":328,"value":404},"Test mode",{"type":318,"tag":331,"props":406,"children":407},{},[408],{"type":328,"value":409},"When your Cancel Flow is in test mode, the Churnkey Cancel Flow only looks for test customers and test coupons from your payment provider.",{"type":318,"tag":382,"props":411,"children":413},{"id":412},"sandbox-mode",[414],{"type":318,"tag":324,"props":415,"children":416},{},[417],{"type":328,"value":418},"Sandbox mode",{"type":318,"tag":331,"props":420,"children":421},{},[422,424,429,431,439,441,447],{"type":328,"value":423},"When your Cancel Flow is in sandbox mode, the Churnkey Cancel Flow pulls customer data, subscriptions, and coupons from your connected ",{"type":318,"tag":324,"props":425,"children":426},{},[427],{"type":328,"value":428},"Stripe sandbox account",{"type":328,"value":430},". Sandbox mode requires connecting a separate Stripe sandbox account in ",{"type":318,"tag":373,"props":432,"children":436},{"href":433,"rel":434},"https://app.churnkey.co/settings/billing-provider",[435],"nofollow",[437],{"type":328,"value":438},"Settings | Billing Provider",{"type":328,"value":440},". See the ",{"type":318,"tag":373,"props":442,"children":444},{"href":443},"/billing-providers/stripe#v-stripe-sandbox-mode",[445],{"type":328,"value":446},"Stripe Sandbox Mode documentation",{"type":328,"value":448}," for setup instructions.",{"type":318,"tag":319,"props":450,"children":452},{"id":451},"view-test-data-and-sandbox-data",[453],{"type":318,"tag":324,"props":454,"children":455},{},[456],{"type":328,"value":457},"View Test Data and Sandbox Data",{"type":318,"tag":331,"props":459,"children":460},{},[461,463,468],{"type":328,"value":462},"Use the dropdown in the top-right corner to switch between viewing live, test, and sandbox data in the Cancel Flows dashboard. The ",{"type":318,"tag":324,"props":464,"children":465},{},[466],{"type":328,"value":467},"\"View Sandbox Data\"",{"type":328,"value":469}," option appears only when a Stripe sandbox account is connected.",{"type":318,"tag":331,"props":471,"children":472},{},[473],{"type":318,"tag":340,"props":474,"children":477},{"alt":475,"src":476},"By clicking the ellipses in the top right hand corner of the Cancel Flows | Analytics page, you can switch between viewing live and test data.","/img/viewtestdata.png",[],{"type":318,"tag":331,"props":479,"children":480},{},[481,483,490],{"type":328,"value":482},"By clicking the dropdown in the top right hand corner of the ",{"type":318,"tag":373,"props":484,"children":487},{"href":485,"rel":486},"https://app.churnkey.co/cancellation/analytics",[435],[488],{"type":328,"value":489},"Cancel Flows | Analytics page",{"type":328,"value":491},", you can switch between viewing live, test, and sandbox data.",{"title":313,"searchDepth":493,"depth":493,"links":494},3,[495,497,502],{"id":321,"depth":496,"text":329},2,{"id":351,"depth":496,"text":357,"children":498},[499,500,501],{"id":384,"depth":493,"text":390},{"id":398,"depth":493,"text":404},{"id":412,"depth":493,"text":418},{"id":451,"depth":496,"text":457},"markdown","content","2.cancel-flows/8.cancel-flow-testing.md","2.cancel-flows/8.cancel-flow-testing","md",{"loc":49},[510,511],{"_path":44,"title":43,"description":46},{"_path":54,"title":53,"description":56},1775515566866]