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Before implementing, you'll need to configure the offer settings:",{"type":318,"tag":343,"props":344,"children":345},"ol",{},[346,352],{"type":318,"tag":347,"props":348,"children":349},"li",{},[350],{"type":324,"value":351},"Go to Cancel Flows > Settings > Offer Redemption Settings",{"type":318,"tag":347,"props":353,"children":354},{},[355,357],{"type":324,"value":356},"Configure the cooldown period between pause offers\n",{"type":318,"tag":358,"props":359,"children":360},"ul",{},[361,366,371],{"type":318,"tag":347,"props":362,"children":363},{},[364],{"type":324,"value":365},"This is the minimum time a customer must wait before seeing another pause offer",{"type":318,"tag":347,"props":367,"children":368},{},[369],{"type":324,"value":370},"The total waiting period is calculated as: Pause Duration + Cooldown Period",{"type":318,"tag":347,"props":372,"children":373},{},[374],{"type":324,"value":375},"Example: If you set a 3-month cooldown and a customer chooses a 2-month pause, they'll need to wait 5 months before seeing another pause offer",{"type":318,"tag":377,"props":378,"children":380},"h3",{"id":379},"best-practices",[381],{"type":324,"value":382},"Best Practices",{"type":318,"tag":326,"props":384,"children":385},{},[386,392,396],{"type":318,"tag":387,"props":388,"children":389},"strong",{},[390],{"type":324,"value":391},"Limit pause duration to a maximum of 3 months.",{"type":318,"tag":393,"props":394,"children":395},"br",{},[],{"type":324,"value":397},"\nWhile a 1-month pause is often the most effective option, you can offer up to 3 months if needed. This timeframe gives customers enough time to reconsider while maintaining their connection to your service. Longer pauses might lead to reduced engagement and lower chances of retention.",{"type":318,"tag":326,"props":399,"children":400},{},[401,406,409],{"type":318,"tag":387,"props":402,"children":403},{},[404],{"type":324,"value":405},"Set a reasonable cooldown period.",{"type":318,"tag":393,"props":407,"children":408},{},[],{"type":324,"value":410},"\nA 3-month cooldown is recommended to prevent abuse while still allowing customers to use the pause offer when genuinely needed. This balance helps maintain the offer's effectiveness as a retention tool.",{"type":318,"tag":326,"props":412,"children":413},{},[414,419,422],{"type":318,"tag":387,"props":415,"children":416},{},[417],{"type":324,"value":418},"Use the pause offer as a first line of defense.",{"type":318,"tag":393,"props":420,"children":421},{},[],{"type":324,"value":423},"\nPosition it early in your cancel flow, before more aggressive retention tactics. This approach respects the customer's initial decision while giving them a gentle opportunity to reconsider.",{"type":318,"tag":326,"props":425,"children":426},{},[427,432,435],{"type":318,"tag":387,"props":428,"children":429},{},[430],{"type":324,"value":431},"Monitor and adjust based on your data.",{"type":318,"tag":393,"props":433,"children":434},{},[],{"type":324,"value":436},"\nTrack how customers use the pause offer and their behavior after returning. This data will help you fine-tune the duration and cooldown period to maximize retention while maintaining a positive customer experience.",{"type":318,"tag":326,"props":438,"children":439},{},[440,445,448],{"type":318,"tag":387,"props":441,"children":442},{},[443],{"type":324,"value":444},"Consider your customer's journey.",{"type":318,"tag":393,"props":446,"children":447},{},[],{"type":324,"value":449},"The pause offer works best when it aligns with your customer's natural usage patterns. For example, if your service is seasonal, you might want to adjust the cooldown period to account for these patterns.",{"type":318,"tag":319,"props":451,"children":453},{"id":452},"subscription-pause-in-action",[454],{"type":324,"value":455},"Subscription Pause in Action",{"type":318,"tag":326,"props":457,"children":459},{"align":458},"center",[460,462],{"type":324,"value":461},"\n  ",{"type":318,"tag":463,"props":464,"children":469},"iframe",{"src":465,"frameBorder":466,"width":467,"height":468},"/video/session-outcome-paused.mp4","0",560,315,[],{"type":318,"tag":326,"props":471,"children":472},{},[473],{"type":324,"value":474},"When a customer accepts a pause offer, Churnkey automatically communicates with Stripe to pause the payment collection on their subscription.",{"type":318,"tag":326,"props":476,"children":477},{},[478],{"type":324,"value":479},"As an example:",{"type":318,"tag":358,"props":481,"children":482},{},[483,488,493,498,503,508],{"type":318,"tag":347,"props":484,"children":485},{},[486],{"type":324,"value":487},"Customer's billing date: Every 5th of the month",{"type":318,"tag":347,"props":489,"children":490},{},[491],{"type":324,"value":492},"January 10th: Customer triggers the Cancel Flow",{"type":318,"tag":347,"props":494,"children":495},{},[496],{"type":324,"value":497},"January 10th: Accepts a 2-month pause offer",{"type":318,"tag":347,"props":499,"children":500},{},[501],{"type":324,"value":502},"Churnkey immediately goes to Stripe and Pause the Payment Collection until March 9th",{"type":318,"tag":347,"props":504,"children":505},{},[506],{"type":324,"value":507},"March 9th: Pause period ends",{"type":318,"tag":347,"props":509,"children":510},{},[511],{"type":324,"value":512},"April 5th: Renewal date, customer is billed",{"type":318,"tag":326,"props":514,"children":515},{},[516],{"type":324,"value":517},"On Stripe, the subscription will look as:",{"type":318,"tag":326,"props":519,"children":520},{},[521],{"type":318,"tag":522,"props":523,"children":526},"img",{"alt":524,"src":525},"Pause Payment Collection in Stripe","/img/cancel_flow/pause_payment_collection_stripe.png",[],{"type":318,"tag":377,"props":528,"children":530},{"id":529},"skip-behavior",[531],{"type":324,"value":532},"Skip Behavior",{"type":318,"tag":326,"props":534,"children":535},{},[536],{"type":324,"value":537},"The Pause Offer will be automatically skipped in two scenarios:",{"type":318,"tag":326,"props":539,"children":540},{},[541,546,549],{"type":318,"tag":387,"props":542,"children":543},{},[544],{"type":324,"value":545},"Cooldown Period",{"type":318,"tag":393,"props":547,"children":548},{},[],{"type":324,"value":550},"\nThe Pause Offer cannot be used again until the cooldown period has ended. 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Learn more about this behavior in our ",{"type":318,"tag":565,"props":645,"children":647},{"href":646},"/cancel-flows/further-configuration#customer-id-vs-subscription-id",[648],{"type":324,"value":649},"Customer ID vs Subscription ID",{"type":324,"value":651}," guide.",{"type":318,"tag":319,"props":653,"children":655},{"id":654},"use-cases",[656],{"type":324,"value":657},"Use Cases",{"type":318,"tag":326,"props":659,"children":660},{},[661],{"type":324,"value":662},"While the pause subscription feature can be valuable for any subscription business, certain industries and business models benefit more from this retention strategy. 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The cancellation will take effect immediately, and they won't be charged for the next billing cycle.",{"type":318,"tag":377,"props":1042,"children":1044},{"id":1043},"how-do-i-configure-the-pause-subscription-feature",[1045],{"type":318,"tag":387,"props":1046,"children":1047},{},[1048],{"type":324,"value":1049},"How do I configure the pause subscription feature?",{"type":318,"tag":326,"props":1051,"children":1052},{},[1053],{"type":324,"value":1054},"To configure the pause subscription feature, go to Cancel Flows > Settings > Offer Redemption Settings. Here, you can set the minimum cooldown period between pauses and configure the pause offer to appear in the Initial Offer, Cancellation Survey, or Final Offer stages of the cancellation flow.",{"type":318,"tag":377,"props":1056,"children":1058},{"id":1057},"when-a-customer-pauses-are-they-automatically-prevented-from-accessing-their-account-in-my-platform",[1059],{"type":318,"tag":387,"props":1060,"children":1061},{},[1062],{"type":324,"value":1063},"When a customer pauses, are they automatically prevented from accessing their account in my platform?",{"type":318,"tag":326,"props":1065,"children":1066},{},[1067],{"type":324,"value":1068},"No. When a customer accepts a pause offer through the Cancel Flow, Churnkey applies the pause operation to their subscription in your payment provider (e.g., Stripe). However, this change doesn't automatically restrict their access to your platform.",{"type":318,"tag":326,"props":1070,"children":1071},{},[1072],{"type":324,"value":1073},"The pause operation only affects the subscription status in your billing system. Your application's access control logic remains separate and would need to be configured to check the subscription status.",{"type":318,"tag":326,"props":1075,"children":1076},{},[1077,1079,1083],{"type":324,"value":1078},"To automatically restrict access when customers pause their subscription, you can implement the ",{"type":318,"tag":565,"props":1080,"children":1081},{"href":54},[1082],{"type":324,"value":53},{"type":324,"value":1084},". 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